MAXIMUS

Health Services Call Center & Operations Manager

US-IN-South Bend
4 months ago
Requisition ID
2016-15300
# of Openings
1
Job Function
Management
Job Schedule
Regular Full-Time

Overview

Employment is contingent upon contract award. 

 Identifies and implements innovative strategies to create operational efficiencies and processes for day-to-day project functions. Ensures "best practices" are institutionalized to improve quality and overall delivery of present and future opportunities across the project.

Responsibilities

  • Assists in ensuring that processes are in compliance with all applicable requirements of the contract, State and federal regulations and that project goals and practices are in compliance with MAXIMUS standards and procedures.
  • Analyzes overall performance of sub-processes across all identified critical metrics, and specifically those related to quality, timeliness and productivity to identify trends and/or perform root-cause analysis; creating control plans to improve problem areas.
  • Maintains an understanding of the financial performance of operations and assists in creating and implementing innovative methodologies to continually streamline and improve operations.
  • Ensures that staffing is maintained at approved resource levels based on staffing forecasts and work activity; proactively advises on any staffing deficiencies or performance factors that may impact operational performance.
  • Assesses team performance and skill levels necessary to achieve work objectives.

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree from an accredited college/university in health-related field or equivalent relevant experience.
  • Management experience in a production or customer service field.
  • Ability to create control plans to improve problem areas.
  • Working knowledge of computers including word processing, spreadsheets and databases.
  • Strong relationship management skills with the ability to relate to people at all levels of the project and the organization.
  • Ability to work independently; excellent organizational, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; ability to demonstrate computer literacy.

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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