The Provider Outreach Supervisor oversees and manages the daily activities for a team of Provider Relations Outreach Representatives. This position is responsible for the assignment and monitoring of the various provider relations outreach and escalations queues in order to be compliant with the EOHHS contract. This position will have 7 direct reports. This position works closely with providers (large provider groups, hospitals) to address complicated escalation and complaint issues. Additionally, this position works closely with EOHHS staff, especially the various Program Managers and operations staff to resolve highly-visible escalation issues.