The Quality Assurance Coordinator is responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards
Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems
Conduct quality assurance for completeness, accuracy, consistency and conformity
Coordinate review activities as assigned by management and document the disposition of evaluation challenges
Initiate, recommend or provide solutions through designated channels and verify the implementation of solutions
Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual
Research and gather data for special studies
Assist with training as needed
Perform other duties as may be assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience
Bachelor’s Degree from an accredited college or university required, equivalent experience considered in lieu of degree
Proficient in the use of Microsoft Office products
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
1 year experience in a quality assurance role, preferably in a contact center or customer service environment required
Ability to conduct and manage project reviews and communicate process improvement recommendations
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.