The Business Process Manager oversees the collection and analysis of data to evaluate operational difficulties and make recommendations to solve problems. Guides modeling and evaluation processes to determine the effectiveness of current operational activities and to determine problem areas and develop solutions. Acts as advisor to operations research team regarding projects, tasks, and operations. Requires a bachelor's degree. Typically reports to a manager. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes.