Business Process Manager

3 months ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


The Business Process Manager oversees the collection and analysis of data to evaluate operational difficulties and make recommendations to solve problems. Guides modeling and evaluation processes to determine the effectiveness of current operational activities and to determine problem areas and develop solutions. Acts as advisor to operations research team regarding projects, tasks, and operations. Requires a bachelor's degree. Typically reports to a manager. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes.


  • Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation
  • Communicate status, risks, and issues to the Deputy Program Director, senior management and/or the client, as appropriate
  • Ensure that all business analysis activities are allocated appropriately and executed as planned
  • Ensure that reporting and business intelligence activities are allocated appropriately and executed as planned
  • Conduct or delegate analyses of program data compiled from reporting tools in order to make recommendations to senior management regarding trends in operational performance
  • Communicate with technical resources and vendors regarding requirements for software changes, queries, and reports
  • Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions
  • Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors and work effectively with internal and external business partners on the delivery of solutions
  • Ensure all business requirements and business processes are adequately documented
  • Oversee the daily responsibilities of the Business Analyst team and act as a central point of contact for team members and management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor’s degree from an accredited college or university or equivalent related experience
  • 4+ years of business analysis or equivalent experience, with a focus on identifying, developing, and documenting business requirements to support business processes.
  • 1-3 years of lead/supervisory experience
  • Demonstrated ability to work successfully with business owners to understand business needs and to document business requirements and processes
  • Demonstrated ability to successfully prioritize and execute many complex tasks simultaneously
  • Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Demonstrated ability to solve problems quickly and accurately
  • Experience facilitating Joint Application Development (JAD) sessions
  • Demonstrated ability to work closely with project clients and/or senior management
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Demonstrated ability to work as a team member, as well as independently
  • Demonstrated understanding of Microsoft Word, Excel, Visio, Access, and other computer software applications
  • Ability to coach, develop, and/or mentor team members
  • Responsible for adhering to established safety standards
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
  • Work is constantly performed in an office environment
  • Performs other duties as may be assigned by management


  • Knowledge of the Affordable Care Act (ACA) and related legislation/regulations
  • Knowledge of Medicaid, Child Health Plus (CHP), and/or other New Jersey programs
  • Experience with eligibility, enrollment or related programs
  • Knowledge of call center operations
  • Knowledge of HIPAA compliance

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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