MAXIMUS

CSR I Bilingual

US-TX-Brownsville
1 week ago
Requisition ID
2017-24729
# of Openings
400
Job Function
Call Center
Job Schedule
Regular Full-Time

Overview

All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided.

 

This position provides customer service in a contact center in support for the government.

Responsibilities

  • Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
  • Utilize standard technology such as telephone, email, and web browser to complete work tasks
  • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
  • Assist caller with filling out online application and submitting it electronically to the provider for processing
  • Refer escalated calls as needed to Supervisor

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High School Diploma or GED required
  • At least six (6) months of customer service/secretarial/telemarketing experience required
  • Ability to speak and read English and Spanish clearly, professionally, and fluently
  • Ability to type a minimum of 20 WPM (words per minute)
  • Ability to pass a federal background check
  • Ability to comply with moderate computer usage
  • Ability to work nights and weekends, as well as overtime and/or holidays as needed
  • Experience with and/or ability to use call center telephony equipment
  • Call center experience preferred, but not required

 

All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided.

 

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Apply/Socialize

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.