MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The National Oceanic & Atmospheric Administration’s (NOAA’s) Office of Satellite and Product Operations (OSPO) maintains two primary constellations of environmental satellites: polar orbiting and geostationary satellites. Polar orbiting Operational Environmental Satellites (POES) missions contain sensors that generally support longer range weather forecasting and climate research. POES spacecraft are in a low-earth orbit which enables the collection of data from remote ocean areas, never more than six hours old, which fill forecast model gaps in data gathered by conventional methods. Geostationary Operational Environmental Satellite (GOES) mission provide imagery and soundings in support of short-range warning and “nowcasting.” GOES spacecraft view of the earth provides for constant monitoring of the atmospheric triggers that forecast such severe weather conditions as tornadoes, flash floods, hurricanes, and hailstorms. OSPO ingests, processes and distributes environmental data and information received for the POES and GOES satellites to OPSO’s customers.
The MAXIMUS Satellite Missions Operation and Maintenance Support (SMOMS) contract provides support to OSPO in achieving their mission to manage and direct the operations of NOAA’s GOES and POES satellites; operationally command, control and track NOAA and partnership satellites; ingest, process and distribute satellite products; ensure that security, availability, reliability, timeliness and quality requirements are met; and operate and maintain additional satellites as required to support the contract.
The Help Desk Specialist III will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems.
Work after hours and at other NOAA facilities may be required periodically.
Additional Requirements as per contract/client: