Sr Analyst - Business Proc Mgmt

2 months ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


Under the direction of the Manager, Business Analysis, the Senior Business Analyst will serve as the primary point of contact between operational stakeholders, product management, product technical teams, and deployment groups. This position will provide direct support to all business analysis (BA) activities and as a Senior Business Analyst, this role will be responsible for ensuring that all business requirements and business processes are adequately documented and implemented as expected. In the development of business process and requirements documentation, this position will be required to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and business systems.  In this role, the Senior Business analyst will be required to understand, communicate, and document the complex business requirements and opportunities through a standard product deployment process and recommend solutions that enable the organization to achieve stakeholder goals and add analytical value to enterprise products.


  • Identify and determine business requirements and define processes, including clarification on any requirement discrepancies
  • Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals
  • Document and analyze current business processes and determine improvements
  • Reviews and edits requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions
  • Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation
  • Communicate status, risks, and issues to the Business Process Manager, senior management and/or the client, as appropriate
  • Monitor BA activities with the Business Process Manager to ensure that all business analysis activities are allocated appropriately and executed as planned
  • Extract, aggregate, pivot, review, analyze, and present data in various formats using advanced features of MS Excel and other software tools
  • Analyze practices, programs and policies, and organizational processes and make recommendations to add value and improve product performance in meeting operational needs
  • Document best practices and continuously measures outcomes for desired results
  • Work effectively with internal and external business partners in the delivery of solutions
  • Perform other duties as assigned by management 

The Ideal Candidate will Possess the Following Additional Education and Experience

• Five (5) years working as an analyst or data developer with operational business systems or enterprise business intelligence platforms (Microstrategy, Tableau, Reporting Services, etc)
• Three (3) years as a business analyst or related technical writing experience in the development of business requirements for business intelligence, data warehouse, or enterprise analytical systems
• Demonstrated ability to work successfully with business owners to understand business needs and document business processes
• Excellent organizational, interpersonal, written, and verbal communication skills
• Demonstrated strong analytical/statistical skills
• Demonstrated ability to work as a team member, as well as independently
• Demonstrated ability to successfully prioritize and execute many complex tasks simultaneously
• Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Proficiency in Microsoft Word, Exscel, Visio, Access, and other computer software applications.
• Demonstrated understanding of Business Process Modeling preferred
• Knowledge of Call Center operations preferred
• Experience facilitating joint application development (JAD) sessions preferred
• Experience with eligibility, enrollment or related programs preferred
• Survey, research skills, and statistical skills including familiarity with data aggregation and data analysis

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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