MAXIMUS

Case Manager

US-IN-Indianapolis
2 months ago
Requisition ID
2017-25479
# of Openings
10
Job Function
Case Management
Job Schedule
Regular Full-Time

Overview

The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.

 

This position may require local travel to surrounding areas to meet with and provide services to customers.

Responsibilities

 

  • Develop working relationships with customers and monitor engagement and progress thru mutual planning, problem solving and full case management assistance
  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
  • Offers referrals to community resources and services
  • Monitors participation and attendance
  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
  • Follow up with customers to ensure that their needs are met and questions and concerns are resolved
  • Interact with other team members to provide expertise and assistance in resolving participant issues
  • Maintain accurate and timely case notes on all customer contacts and document activities
  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
  • Travel to business sites, community resource agencies and itinerant sites to meet customers when necessary
  • Perform other duties as may be assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High school diploma or GED required
  • Associate's degree from an accredited college or university preferred
  • Proficient in Microsoft Office products
  • Ability to develop, evaluate, and implement a case management plan meeting all milestones
  • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
  • Work is constantly performed in an office environment

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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