MAXIMUS

Telecom Analyst

US-NY-Rochester
3 weeks ago
Requisition ID
2017-25821
# of Openings
2
Job Function
Telecom
Job Schedule
Regular Full-Time

Overview

The Telecom Analyst reviews, analyzes, evaluates and maintains the telecommunications systems, designs, develops and tests telecommunication system solutions.  The Telecom Analyst provides user training on the telecommunications features and functionality.

 

Responsibilities

  • Participate in telecommunication systems design meetings; works with Telecom Engineering, end users and other internal and external groups to understand telecommunication requirements, and to meet goals and deadlines.
  • Performs telecommunications research, as needed, including but not limited to: bill analysis, traffic study analysis, feature implementation and interactions, product documentation and white papers.
  • Lead implementation of assigned telecommunication systems and services, and manage the ongoing maintenance of those systems.
  • Provide Tier 2 operational support. Manage multiple and/or simultaneous trouble tickets and service issues.
  • Complete telephony portion of system installations, coordinate equipment and service orders and installation.
  • Troubleshoot and resolve issues with telecommunication systems.
  • Perform telecommunication systems moves, adds and changes.
  • Coordinate with site staff and vendors, including but not limited to coordinating bill payment, telecommunications traffic analysis, troubleshooting and escalations.
  • Submits voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors.
  • Maintain ticket queue according to defined service level.
  • Performs other duties as may be assigned by management.

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor’s degree from an accredited college or university in Telecommunications or in a related field or equivalent experience.

     

  • 3 years of related experience.

     

  • Must possess familiarity with the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job.

     

  • Possess knowledge of commonly-used concepts, practices and procedures within the field of telecommunications. Able to work independently or as a team member. Able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks.

     

  • Knowledge of telecommunications technologies, including but not limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, DNIS, call recording, voicemail, Windows and Linux operating systems, networking protocols, SSH, DHCP, SFTP, TFTP, RTP, UNIStim, NAT, IPv4 and similar Telecom/Data services.

     

  • Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables.

     

  • Additional familiarities desirable but not required: Telstrat Engage, AMC Technologies Contact Canvas, ActFax, Pipkins WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco UCC, Cisco Finesse, Windows Server 2008/2012, Windows 7, Active Directory, Red Hat Enterprise Linux, Cloud based services.

     

  • Possess experience supporting multiple site environments.

     

  • Possess experience working with commercial telecommunications service providers and telecommunications manufacturers and support vendors.

     

  • Possess experience with telecommunication systems administration and programming.

     

  • Must be able to work both independently and as a team member.

     

  • Ability to perform in a fast-paced, deadline-oriented work environment.

     

  • Responsible for adhering to established safety standards.

     

  • Must be able to remain in a stationary position for an extended period of time.

     

  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.

     

  • Work is constantly performed in an office environment.

     

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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