MAXIMUS

Telecom Tech III

US-NY-Rochester
2 days ago
Requisition ID
2017-25823
# of Openings
1
Job Function
Telecom
Job Schedule
Regular Full-Time

Overview

The Telecom Technician III administers, supports, and tests one or more telecommunication systems. The Telecom Technician III analyzes, evaluates, designs and develops telecom communication solutions with assistance from senior staff.

Responsibilities

  • Troubleshoot and resolve issues with telecommunication systems.
  • Perform telecommunication systems moves, adds and changes.
  • Coordinate and manage multiple project orders simultaneously.
  • Assist with system installations, coordinate equipment and service orders and installation.
  • Coordinate with site staff and vendors, including but not limited to coordinating bill payment, telecommunications traffic analysis, troubleshooting and escalations.
  • Participate in telecommunication systems design meetings; works with Telecom Engineering, end users and other internal and external groups to understand telecommunication requirements, and to meet goals and deadlines.
  • Perform telecommunications research, as needed, including but not limited to: bill analysis, traffic study analysis, feature implementation and interactions, product documentation and white papers.
  • Submit voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors.
  • Performs other duties as may be assigned by senior management.

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High school diploma or GED required; Bachelor’s degree from an accredited college or university preferred.  
  • 3 years of experience.
  • Must possess familiarity with at least one of the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job.
  • Possesses knowledge of commonly-used concepts, practices and procedures within the field of telecommunications. Able to work independently or as a team member. Able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks.
  • Working knowledge of telecommunications technologies, including but not limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, DNIS, call recording, voicemail, Windows and Linux operating systems, networking protocols, SSH, DHCP, SFTP, TFTP, RTP, UNIStim, NAT, IPv4 and similar Telecom/Data services.
  • Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables.
  • Additional familiarities desirable but not required: Telstrat Engage, AMC Technologies Contact Canvas, ActFax, Pipkins WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco UCC, Cisco Finesse, Windows Server 2008/2012, Windows 7, Active Directory, Red Hat Enterprise Linux, Cloud based services.
  • Must be able to position self to maintain telecommunication systems including accessing behind, within, at the bottom or top of IT rack or server cabinets.
  • This position is an on-site position in a campus style environment. Applicant must be willing to travel between buildings regularly and may be called upon to travel up to 10% off-site.
  • Ability to communicate effective (both verbally and in writing).
  • Must be able to work both independently with a wide degree of creativity and latitude and as a team member.
  • Ability to perform in a fast-paced, deadline-oriented work environment.
  • Responsible for adhering to established safety standards.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
  • Work is constantly performed in an office environment.

 

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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