High school diploma or GED required; Bachelor’s degree from an accredited college or university preferred.
3 years of experience.
Must possess familiarity with at least one of the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job.
Possesses knowledge of commonly-used concepts, practices and procedures within the field of telecommunications. Able to work independently or as a team member. Able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks.
Working knowledge of telecommunications technologies, including but not limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, DNIS, call recording, voicemail, Windows and Linux operating systems, networking protocols, SSH, DHCP, SFTP, TFTP, RTP, UNIStim, NAT, IPv4 and similar Telecom/Data services.
Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables.
Additional familiarities desirable but not required: Telstrat Engage, AMC Technologies Contact Canvas, ActFax, Pipkins WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco UCC, Cisco Finesse, Windows Server 2008/2012, Windows 7, Active Directory, Red Hat Enterprise Linux, Cloud based services.
Must be able to position self to maintain telecommunication systems including accessing behind, within, at the bottom or top of IT rack or server cabinets.
This position is an on-site position in a campus style environment. Applicant must be willing to travel between buildings regularly and may be called upon to travel up to 10% off-site.
Ability to communicate effective (both verbally and in writing).
Must be able to work both independently with a wide degree of creativity and latitude and as a team member.
Ability to perform in a fast-paced, deadline-oriented work environment.
Responsible for adhering to established safety standards.
Must be able to remain in a stationary position for an extended period of time.
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
Work is constantly performed in an office environment.