This position is for a proposal and is planned to be located in the Sacramento, CA area. Any offers are contingent upon winning the bid.
The Program Manager reports to the Operations Director and has direct profit and loss responsibility for one or more contracts which may include varying lines of Ascend’s business. The Program Manager is accountable for the overall delivery of volume, quality and service level performance targets within their assigned contracts along with developing and monitoring their operational budgets. The Program Manager drives operational excellence for their assigned contracts and will identify, manage, and execute process improvements that yield efficiencies and meet or exceed operational metrics. The Program Manager develops and promotes talent within their assigned contracts as well as drives employee satisfaction, retention and promotions. The Program Manager also leads special projects and initiatives as assigned by the Operations Director.