Operations Director Career Development

2 weeks ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time

Project/Position Introduction

Career Compass is the intake program for the New York City Career Pathways Programs.  Service Coordinators assigned to Career Compass will conduct assessments of the individual participants, develop a service plan and refers to HRA approved programs that meet the interest and skill level of the participant. Participants will be assigned to Career Compass for an average of four weeks.  Career Compass is a combination line item and performance based contract.


The position of Operations Manager is responsible for the day-to-day direction of workflow and staff. This position ensures contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.               



  • Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
  • Manage direct reports and the cost-effective operation of all project tasks.
  • Manage subcontractors that provide services to program.
  • Manage audits of operations.
  • Collaborate with other Managers to ensure effective coordination of activities.
  • Develop and implement operational policies and procedures in collaboration with other key stakeholders.
  • Establish and maintains effective relationships with clients and other external entities.
  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
  • Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
  • Monitor performance against key indicators established internally or by the clients
  • Develop solutions to issues or complex problems.
  • Develop performance goals and objectives for staff, and monitors achievement of those goals.   

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's Degree from an accredited college or university.
  • Two (2) years’ experience in a supervisory position and two (2) – five (5) years’ experience in a social service setting, job development or employment counseling. 
  • Excellent management skills.
  • Ability to use computer software such as Microsoft Word and Excel. 
  • Ability to work with community groups and the public. 
  • Excellent organizational, interpersonal, written and verbal communication skills. 
  • Ability to successfully execute many complex tasks simultaneously. 
  • Ability to work as a team member, as well as independently.
  • Excellent detail oriented, organizational and follow through skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment with continuous change, as a team member and independently.


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