Project Manager - Project/Program

2 weeks ago
Requisition ID
# of Openings
Job Function
Project Manager
Job Schedule
Regular Full-Time

Project/Position Introduction

*Employment is contingent upon contract award.


The Project Manager is primarily responsible for daily management functions including developing and implementing strategic plans and objectives for the project. Acts as the primary point of contact with CHFS Project Managers for activities related to contract administration, program management, scheduling, correspondence with CHFS staff, system implementation, and deliverable reviews.


  • Responsible for management and oversight of project business units and resources, ensuring compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs)
  • Ensure compliance with all internal and external requirements, program business rules, as well as state and federal regulations
  • Oversee the quality and timeliness of contractually-required reports and deliverables
  • Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans
  • Work with project and executive leadership to develop performance goals and objectives for the project and staff, and monitors the achievement of those goals
  • Analyze daily, weekly, and monthly reports for performance measurement and efficiencies
  • Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly
  • Provide direction to team members and resolves problems in a timely and professional manner
  • Facilitate communication on project status, to include applicable corrective and preventive actions to leadership
  • Ensure project budgets and related financial schedules meet corporate requirements
  • Assist in the creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality
  • Develop, modify and execute project policies, ensuring all project team members are in compliance
  • Assist with issues and risk management, and participates in mitigation and contingency actions to address the risks
  • Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams
  • Perform other duties as assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's Degree from an accredited college or university required
  • Master's Degree preferred
  • Minimum 7 years of management experience
  • Minimum 3 years of contact center experience
  • Experience in Microsoft Office products required
  • Project Management Professional (PMP) Certification preferred
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Travel 5-15% of the time

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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