Training Manager

2 weeks ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time

Project/Position Introduction

*Employment is contingent upon contract award.


The Training Manager is responsible for the development and delivery of technical training programs and work instruction materials through collaboration and communication with the Cabinet for Health and Family Services (CHFS)Project Manager,  training staff, management, and other program stakeholders.


  • Manage collaboration with CHFS and project stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards
  • Create and organize training sessions, and deliver instructor-led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace
  • Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as customer service skills, systems, task processing, call handling, , and State and Federal healthcare program laws and regulations
  • Leads the design, development, and manages training sessions and schedules with the Project Manager based on the evaluation of the needs of staff and new hires in coordination with management
  • Provide confidential coaching/facilitation and work closely with all levels of staff to ensure the integrity of the program and provides highly skilled feedback on staff performance in scheduled training and informal skills based coaching
  • Responsible for all disciplinary and coaching/counseling sessions
  • Ensure performance improvement plans are delivered
  • Responsible for educating staff on all tools necessary for success/coaching
  • Develops a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes 
  • Reviews, evaluates, and modifies existing and proposed programs
  • Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum
  • Ensures that Training Specialists and Operations staff are provided with up-to-date knowledge of project-related updates, processes, and procedures
  • Act in collaboration with the Project Manager as client interface for all training related functions 
  • Performs other duties as may be assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree from an accredited college or university or equivalent experience.
  • 7 years of related experience.
  • 3 years of leadership/management experience.
  • Proficient in Microsoft Office (Word, PowerPoint, and Excel).
  • Facilitation, presentation, and coaching experience.
  • Demonstrated classroom management skills.
  • Excellent organizational, interpersonal, verbal, and written communication skills.
  • Ability to perform comfortably in a fast-paced, deadline oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Experience facilitating proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory.
  • Responsible for adhering to established safety and information security standards.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
  • Work is constantly performed in an office environment.
  • Performs other duties as may be assigned by management.
  • Knowledge and experience with project management, CRM software, and/or call center telephonic tracking software preferred.
  • Knowledge and work experience with Kentucky programs (i.e. KCHIP, Medicaid or LTC) or private health insurance is preferred.
  • Experience in multi-media development applications, such as Captivate preferred.

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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