MAXIMUS

Help Desk Technician

US-GA-Atlanta
2 weeks ago
Requisition ID
2017-26292
# of Openings
1
Job Function
Help Desk
Job Schedule
Regular Full-Time

Overview

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

 

 

The Computer Operator I will provide Operations Support, extending first and second level technical support, 24 hours a day, 7 days a week. 

 

Responsibilities

  • Provide first and second level technical support, 24 hours a day, 7 days a week
  • Provide customer help, triage problems, escalate events, and provide a communication conduit to the group.  This involves logging into servers and devices and following documented instructions
  • Participate in daily interaction with customer and multiple data center staff.  This is done in person, over the phone, and via email. 
  • Support Microsoft Server 2012 and 2008
  • Log on to data center devices and follow instructions based on a run book

 

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High School Diploma or GED required
  • At least one (1) year of relevant help desk or customer service experience required
  • Technical aptitude to triage technical issues 
  • Ability to administer Microsoft Server 2012, 2008r2, and Linux (Rhel 6/7, Centos, Suse, Ubunto) operating systems 
  • Ability to perform service and server restarts, perform patching, and troubleshooting in the Microsoft Server domain
  • Excellent interpersonal skills
  • Strong written and verbal communication skills with strong attention to detail
  • Ability to take verbal instructions from technical personnel
  • Ability to work in an operations center side by side with other personnel throughout the shift
  • Ability to open and facility trouble calls and drive issues to resolution
  • Experience as a user of SCOM or other data center monitoring tool
  • Experience documenting and publishing procedures to improve operational effectiveness

Knowledge of the following preferred:

  • IIS, Apache
  • WebLogic
  • JBOSS
  • Enterprise Storage Area Networks using HP EVA and Hitachi arrays
  • Microsoft Server Clustering
  • Microsoft Hyper_V Server 2008 and/or 2012
  • VMWare Enterprise ESX hosts
  • CommVault Simpana Backup Software

Physical Requirements:

  • Work is performed in a general office environment
  • Ability to lift or transport objects up to 30 lbs
  • Ability to sit for up to 80% of time 

Additional Requirements as per Contract/Client:

  • Ability to obtain and maintain Public Trust Security Clearance
  • United States Citizenship or Permanent Residency

 

 

 

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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