MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
*Employment is contingent upon contract award.
The Operations Research Manager is a key contributor to production planning and process optimization. The Manager is responsible for the development and application of quantitative analytical methods, including modeling and simulations; requirements analysis; algorithm development; trade-off and sensitivity analysis; and optimization tools and techniques; as appropriate to support decision making. For production planning, the Manager strives to optimize the alignment of staff both long-term and short-term with future workload demand by developing and maintaining accurate call center and operations forecasts. To achieve process optimization, the Manager studies business processes to uncover operational improvements through Business Process Management (BPM) methods. The position closely collaborates with others to identify and solve a variety of complex business problems and ensures standards, methods and “best practices” are institutionalized to improve overall performance. Provides leadership and oversight of Workforce Management staff and scheduling activities and is highly collaborative and interactive with Operations Research in support of the forecasting process. The primary focus is to ensure efficient workload and workforce balance while supporting the organization’s vision, mission and customer Key Performance Requirements (KPR) strategies.