MAXIMUS

IT Applications Sr. Analyst

US-NY-Albany
3 weeks ago
Requisition ID
2017-26561
# of Openings
1
Job Function
Systems Administration
Job Schedule
Regular Full-Time

Overview

The IT Applications Sr. Analyst will identify and analyze problems, evaluate and recommend resolutions, identify deficiencies and make improvements related to processes and activities within the overall scope of systems development and support. Will act as subject matter expert and department lead.

Responsibilities

  • Lead reviews and analyze efficiencies of project and systems performance management processes. Lead reviews of data derived from project and systems performance management processes; summarize findings and make recommendations for improvements.
  • Review process documentation and training materials and make improvement recommendations.
  • Establish methodologies for performing quality reviews of work products delivered by team members and service providers; establish baseline and recommend actions to support continuous improvements.
  • Evaluate identified issues and challenges related to the effective execution of project and systems performance management processes.
  • Conduct reviews/audits of knowledge library and documentation of system operating procedures to ensure knowledge base and methodology are up-to-date and accurate.
  • Lead the administration of project and program review activities, facilitate and lead meetings; conduct interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations.
  • Analyze system data and performance reports to identify trends and business impact.
  • Lead and mentor IT Application Analysts in data analysis and process improvements
  • Act as SME for all systems management processes; act as leader when manager is not present
  • Interact with all levels within the organization; develop working relationships with management, staff, stakeholders and business partners.
  • Identify and contribute to activities that will result in positive client satisfaction metrics, with a goal of increasing ratings annually.
  • Participate in client meetings and evaluates outcomes to ensure needs of project stakeholders are being met  
  • Manage the activities of the project in accordance with MAXIMUS established policies and procedures.
  • Recommends changes to policies and establishes procedures

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree from an accredited college or university or equivalent experience.
  • 5+ years of experience using structured methodologies in analysis and/or quality control (e.g. ISO, Six Sigma).
  • Excellent written and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to work as a team member, as well as independently.
  • Experience using spreadsheets, databases, and/or reporting software to perform analysis.
  • Proficiency in Microsoft Office Software including Word, Excel, Visio, MS Project, and PowerPoint.
  • Knowledge or experience in using sound judgment within broadly defined practices and policies.
  • Strong organizational, critical thinking, and analytical skills.
  • Responsible for adhering to established safety standards.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
  • Work is constantly performed in an office environment.
  • Perform other duties as may be assigned my management.
  • CAPM (Certified Associate in Project Management) Certificate, or PMP preferred.

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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