CA Regional QI Supervisor

4 days ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


Supervises regional PASRR Evaluator team, as well as overseeing all contract-specific processes and associated complaint resolution. In addition, will observe and evaluate subordinates.  Provide training and quality review of CA PASRR Evaluators in their assigned area.


  • Supervises assigned employees through cultivation of a high performance team-oriented environment that is consistent with the culture and values of Ascend.  Coordinates all required tasks related to employee schedule changes and time off.  Interviews and makes recommendations for selection of new employees.  Conducts regular supervision meetings.  Onboarding and training of new PASRR evaluators ensuring the consistent measurement of evaluator quality.
  • Assists the PM with enhancing contract performance through monitoring and enforcing compliance with contract requirements, communicationg all recommendations and actions with the manager.  Facilitates cross-department collaboration through focused efforts.
  • Provide quality review, training, and management of CA PASRR Evaluators in the assigned area.
  • Assits the PM with maintaining a positive customer relationship through ensuring effective communication with customers and employees, assisting with the resolution of customer complaints, and properly documenting relevant customer complaint information.
  • Works collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.  Ensures that all employees and contractors understand and comply with HIPAA and privacy laws while utilizing all Ascend applications and related software/technology.
  • Assists the PM with continual process improvement initiatives by monitoring assigned workflow and processes and providing feedback to the manager about ways to refine and optimize them.
  • Completes other job duties as assigned or necessary.

The Ideal Candidate will Possess the Following Additional Education and Experience

  • The job requires a Master’s degree in a health care and or social science discipline, and LCSW or LMFT; licensed in the State of California
  • Minimum of three (3) years of professional experience working with persons with serious mental illness and/or intellectual disability
  • Three years of supervisor experience preferred
  • Ability to work in a fast-paced environment while maintaining a high level of quality
  • Ability to effectively coach/counsel employees for optimal performance and job success
  • Ability to foster interdepartmental collaboration and a sense of shared purpose
  • Strong results orientation
  • Ability to perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies
  • Ability to multitask effectively while performing job duties, including ability to prioritize tasks and ensuring all voice mail and email messages are returned within six business hours of receipt
  • Ability to work independently with minimal day-to day supervision
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to interact professionally and collegially with referral sources (provider agency staff, independent support coordinators, state case managers), state contract officers, and coworkers
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Intermediate skill with word processing and spreadsheet software (Microsoft Word and Excel preferred)
  • Working knowledge of DSM criteria, psychotropic medications and medical diagnoses



EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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