MAXIMUS

Site Administrator

US-TN-Knoxville
2 weeks ago
Requisition ID
2017-26650
# of Openings
1
Job Function
Operations Support
Job Schedule
Regular Part-Time

Overview

The Operations Manager oversees all aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.

This is a 35 hour per week, benefits eligible position

Responsibilities

  • Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
  • Manage direct reports and the cost-effective operation of all project tasks
  • Oversees the Child Support Operations
  • Manage audits of operations
  • Collaborate with other Managers to ensure effective coordination of activities
  • Develop and implement operational policies and procedures in collaboration with other key stakeholders
  • Establish and maintains effective relationships with clients and other external entities
  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
  • Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance  
  • Monitor performance against key indicators established internally or by the clients
  • Develop solutions to issues or complex problems
  • Develop performance goals and objectives for staff, and monitors achievement of those goals
  • Perform other duties as may be assigned

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's Degree preferred
  • 2-4  years of related work experience
  • Strong client management skills
  • Proven ability with operational analyses, processes and performance indicators
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member as well as independently
  • Must be able to create strong working relationships with client operations "peers"
  • Must be able to communicate effectively and professionally, verbally and in writing, to all segments of population

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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