The Child Support Caseworker conducts interviews and investigations to locate absent parents, establish paternity, and initiate actions to establish and enforce orders for support.
This is a 35 hour per week, benefits eligible position
Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system
Establish and enforce child support orders
Conduct research to locate non-custodial parents
Research and review records to gather information vital to cases
Educate customers on the process and their options, and respond to customer inquiries
Verify existing data on an automated child support system
Perform other duties as assigned
The Ideal Candidate will Possess the Following Additional Education and Experience
High School Diploma or GED required
At least one (1) year of related work experience required
Experience working in child support programs preferred
Excellent organizational, interpersonal, written, and verbal communication skills
Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel
Conflict resolution and problem solving skills and abilities
Excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
Ability to successfully execute many complex tasks simultaneously
Ability to work collaboratively, as well as independently
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.