Service Integration Program Manager (PMP Required)

1 week ago
Requisition ID
# of Openings
Job Function
Project Manager
Job Schedule
Regular Full-Time


The Program Manager is primarily responsible for daily management functions including developing and implementing strategic plans and objectives for the project. 



  • Responsible for management and oversight of project business units and resources, ensuring compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs)
  • Ensure compliance with all internal and external requirements, program business rules, as well as state and federal regulations
  • Oversee the quality and timeliness of contractually-required reports and deliverables
  • Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans
  • Work with project and executive leadership to develop performance goals and objectives for the project and staff, and monitors the achievement of those goals
  • Analyze daily, weekly, and monthly reports for performance measurement and efficiencies
  • Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly
  • Provide direction to team members and resolves problems in a timely and professional manner
  • Facilitate communication on project status, to include applicable corrective and preventive actions to leadership
  • Ensure project budgets and related financial schedules meet corporate requirements
  • Assist in the creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality
  • Develop, modify and execute project policies, ensuring all project team members are in compliance
  • Assist with issues and risk management, and participates in mitigation and contingency actions to address the risks
  • Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams
  • Perform other duties as assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience


  • Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree
  • Master's Degree preferred
  • Five (5) or more successful years of relevant program and project management experience involving service integration projects and programs of similar size and complexity

  • Three (3) or more years’ experience with fulfillment and call center technology and program deployments

  • Project Management Professional (PMP) Certification required
  • Desirable requirements include experience with web application development services, applications approvals processes and workflows, advanced or emergent project management approaches such as Agile and Event Chain methodologies, and related degrees and certifications
  • Desirable requirements also include work product examples such as project plans authored by the candidate that demonstrate the application of advanced project management methodologies and industry best practices
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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