Sr Engineer - Enterprise Operations

US-MN-St Paul
3 days ago
Requisition ID
# of Openings
Job Function
Information Technology
Job Schedule
Regular Full-Time

Project/Position Introduction

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.


Shift work will be required for this position and may vary depending on business needs and a mutually agreed upon schedule.


The Enterprise Operations Engineer is responsible for analyzing, maintaining, troubleshooting and repairing Big Fix, SCCM, VMWare and server infrastructure. The Enterprise Operations Engineer performs a wide variety of evaluation, maintenance, troubleshooting and training tasks to ensure the System performance meets company and user satisfaction. The Enterprise Operations Engineer is responsible for watching and responding to corresponding alerts both visual and digital in a timely fashion and engaging additional resources as necessary to resolve any corresponding issues.


  • Maintain multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
  • Manage assigned delivery services in accordance with established objectives and run books
  • Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
  • Administer the related enterprise systems and servers to ensure availability of services to authorized users
  • Manage and support the Big Fix environment
  • Manage and support the SCCM environment
  • Perform maintenance on network, server and VMWare systems.
  • Troubleshoot malfunctions of enterprise hardware and software applications, telephones and security systems to resolve operational issues and restore services
  • Troubleshoot additional infrastructure components to include: server hardware, server OS (Windows or Open Source), load balancing, clustering, MS Exchange, MS SharePoint, virtualization, backup and recovery solutions, monitoring solutions, patching solutions and ITSM.
  • Document issues and incidents for later use in a KB
  • Perform other duties as assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's Degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered in lieu of a degree
  • 5 years of experience managing people and/or projects
  • Experience working in a client-server enterprise environment.
  • Experience working with Big Fix configured for an enterprise environment
  • Experience working with SCCM configured for an enterprise environment
  • Experience working in an MS Exchange enterprise environment.
  • Experience with virtual technologies (VMWare, AWS, etc)
  • Experience with industry standard alerting monitoring tools (SolarWinds, Lansweeper, etc)
  • Experience working with industry standard ITSM tools (Cherwell, ITHelp, Remedy, Workday)
  • Experience with Cisco Routers & Switches, Nexus 7K & 5K, Cisco ASA firewalls and FWSM’s, Cisco ASR, IPS, CheckPoint, Palo Alto.
  • Experience with WAN technologies such as POS, DSL and MPLS.
  • Experience with network security standards with a solid understanding of network based security protocols and methods (e.g. IPSec, SSL, TLS, ACLs)
  • Experience with load balancers and clustering technologies (F5 LTM & APM, F5 iRules and others)
  • Advanced troubleshooting skills involving multiple infrastructure components.
  • Ability to multi-task several high priority issues simultaneously
  • Intermediate understanding of Microsoft and Open Systems OS
  • Knowledge of industry standard backup and recovery technologies (NetBackup, TSM) and how to troubleshoot connectivity issues.
  • Advanced knowledge of MS Office applications. Ability to diagram process flows with MS Visio.
  • Knowledge of redundancy and high availability protocols such as VRRP, HSRP, GLBP, SLB, LACP, PAGP
  • Knowledge of network virtualization technologies including VRF, VLAN, VSS, Catalyst Switch Stacking
  • Data Center and high availability infrastructure support experience
  • Knowledge of Quality of Service
  • Strong verbal and written communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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