MAXIMUS

Coordinator - Quality Assurance

US-CA-Burbank
6 days ago
Requisition ID
2017-26958
# of Openings
1
Job Function
Quality Assurance
Job Schedule
Regular Full-Time

Overview

The Quality Assurance Coordinator is responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.

Responsibilities

  • Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards
  • Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems
  • Conduct quality assurance for completeness, accuracy, consistency and conformity
  • Coordinate review activities as assigned by management and document the disposition of evaluation challenges
  • Initiate, recommend or provide solutions through designated channels and verify the implementation of solutions
  • Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual
  • Research and gather data for special studies
  • Assist with training as needed
  • Perform other duties as may be assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

 

  • A Bachelor’s Degree from an accredited college or university required, equivalent experience considered in lieu of degree
  • Proficient in the use of Microsoft Office products
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • 1 year experience in a quality assurance role, preferably in a contact center or customer service environment required
  • Ability to conduct and manage project reviews and communicate process improvement recommendations

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Apply/Socialize

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.