The Site Manager oversees the child support operation in Knox County and manages staffing, contract performance, quality assurance, training and compliance with internal and external requirements.
Oversees the Child Support Operations
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
Manage direct reports and the cost-effective operation of all project tasks
Manage audits of operations
Collaborate with other Managers to ensure effective coordination of activities
Develop and implement operational policies and procedures in collaboration with other key stakeholders
Establish and maintains effective relationships with clients and other external entities
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance
Monitor performance against key indicators established internally or by the clients
Develop solutions to issues or complex problems
Develop performance goals and objectives for staff, and monitors achievement of those goals
Perform other duties as may be assigned
The Ideal Candidate will Possess the Following Additional Education and Experience
Bachelor's Degree preferred
2 - 4 years related work experience
Must be able to create strong working relationships with client operations ' Peer"
Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population
Excellent organizational, written and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member as well as independently
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.