MAXIMUS

Site Administrator

US-TN-Knoxville
1 week ago
Requisition ID
2017-26961
# of Openings
1
Job Function
Management
Job Schedule
Regular Full-Time

Overview

The Site Manager oversees the child support operation in Knox County and manages staffing, contract performance, quality assurance, training and compliance with internal and external requirements. 

 

Responsibilities

  • Oversees the Child Support Operations
  • Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
  • Manage direct reports and the cost-effective operation of all project tasks
  • Manage audits of operations
  • Collaborate with other Managers to ensure effective coordination of activities
  • Develop and implement operational policies and procedures in collaboration with other key stakeholders
  • Establish and maintains effective relationships with clients and other external entities
  • Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
  • Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance  
  • Monitor performance against key indicators established internally or by the clients
  • Develop solutions to issues or complex problems
  • Develop performance goals and objectives for staff, and monitors achievement of those goals
  • Perform other duties as may be assigned

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's Degree preferred
  • 2 - 4  years related work experience
  • Must be able to create strong working relationships with client operations ' Peer"
  • Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member as well as independently

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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