The Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
Respond to customer inquiries received by telephone, Interactive Voice Response (IVR)
Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
Follow standard operating procedures to ensure consistency and accuracy
Address customers inquiries and resolve problems to ensure that appropriate changes are made
Refer unresolved customer grievances to designated departments for further investigation
Communicate with supervisor regarding any potential needs or concerns
Perform data entry accurately
Perform other duties as assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience
High school diploma or GED required
Associate degree is preferred
Excellent organizational, written and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Ability to maintain confidentiality and security of all information
Ability to comply with current and updated policies and procedures
Ability to interact courteously and effectively with a diverse population
Proficient in the use of Microsoft Office products
Must be able to remain in a stationary position for an extended period of time
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Work is constantly performed in an office environment
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.