MAXIMUS

Customer Service Representative

US-TN-Knoxville
1 week ago
Requisition ID
2017-26962
# of Openings
7
Job Function
Customer service
Job Schedule
Regular Full-Time

Overview

The Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

Responsibilities

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR)
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  • Perform data entry accurately
  • Perform other duties as assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High school diploma or GED required
  • Associate degree is preferred
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  • Ability to interact courteously and effectively with a diverse population
  • Proficient in the use of Microsoft Office products
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
  • Work is constantly performed in an office environment

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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