MAXIMUS

Child Support Caseworker II

US-TN-Knoxville
1 week ago
Requisition ID
2017-26963
# of Openings
16
Job Function
Case Management
Job Schedule
Regular Full-Time

Overview

The Child Support Caseworker conducts interviews and investigations to locate absent parents, establish paternity, and initiate actions to establish and enforce orders for support.

Responsibilities

  • Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system
  • Establish and enforce child support orders
  • Conduct research to locate non-custodial parents
  • Research and review records to gather information vital to cases
  • Educate customers on the process and their options, and respond to customer inquiries
  • Verify existing data on an automated child support system
  • Perform other duties as assigned

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High School Diploma or GED required
  • 2 - 4 yeras of related work experience preferred
  • Experience working in child support programs preferred
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel
  • Conflict resolution and problem solving skills and abilities
  • Excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work collaboratively, as well as independently
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.

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