Lead Enrollment Broker

6 days ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


The Lead Enrollment Broker assists the Field Supervisors with overseeing the overall quality of the intake visit process, including eligibility determination and waiver program counseling. Acts as a subject expert and assists in training of Enrollment Brokers.



  • Travels throughout assigned county, working primarily in applicants' places of residence.
  • Conducts intake visits for waiver applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in an HCBS program to the time they are enrolled as participants or are terminated from the intake process.
  • Provides direct programmatic training and support Enrollment Brokers.
  • Provides the Outreach/Enrollment Services Manager with updates and advice on all issues regarding outreach and intake processing.
  • Maintains positive relationships with county staff, community groups, consumers, and other stakeholders. Assists in the training of new staff with regard to outreach activities.
  • Presents and discusses the concept of the waiver programs, and advises applicants of their rights and responsibilities.
  • Assists with application submission, including data entry of application information into HCSIS.
  • Assists applicants with investigating Medicaid eligibility as needed.
  • Assists applicants with selecting Supports Coordinators that best meet their needs, ensuring consumer control is maintained throughout the application process.
  • Assists with developing relationships with community-based organizations, advocates and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in HCBS waiver programs.


The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree or Associates degree in Human Services and/or 2-4 years of experience.
  • Excellent organizational, written and verbal communication skills.
  • Ability to interact courteously and effectively with a variety of audiences, including the disability community.
  • Ability to handle pressure and perform multiple tasks.
  • Ability to work independently.
  • Experience entering data into automated information systems.
  • Knowledge of local health care networks and providers.
  • Ability to maintain cultural sensitivity.
  • Must be willing to travel to applicants' places of residence throughout assigned region.
  • Occasional evening and weekend hours required.
  • Employment is contingent upon successful clearance of criminal and child abuse background checks and an absence of affiliations with Office of Long-Term Living (OLTL) providers.
  • Preferred qualifications include three years of human services or health care experience, experience managing staff that conduct home visits, knowledge of Pennsylvania Home and Community-Based waiver services (HCBS), and bilingual capabilities, particularly in American Sign Language.

EEO Statement

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.