This position acts as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. Understands complex business problems and opportunities in the context of requirements and recommends solutions that enable the organization to achieve its goals. The Quality Analyst provides policy direction and guidance to program staff, monitors policy changes, and continuously analyzes and supports project initiatives through process improvements.
Performs other projects and duties as may be assigned by management.
Education Required: Bachelors degree from an accredited college or university in Business Administration, Public Administration, Accounting or related field, or equivalent work experience.
Skills / Knowledge Required: Proficient in Microsoft Office (Visio, Word, Power Point and Excel), , as well as the ability to quickly learn other software programs; knowledge of databases and queries; ability to learn skills needed for quick and accurate data management. Possess excellent analytical, critical thinking and problem solving skills.
Skills/Knowledge Preferred: Possesses strong knowledge of quality and statistical analysis
Experience Required: Two to three years’ previous experience in an analytical and/or with quality practices. Demonstrated experience working identifying and implementing sustainable “best practice” solutions and procedures. Demonstrated experience working with teams.
Experience Preferred: Prefer previous experience in a governmental setting, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Business Analyst certification such as the Certified Business Analysis Professional (CBAP) high highly recommended.