The Career Coach is responsible for helping to ensure that the customer is able to access and receive program services while delivering a cluster-based approach to employment services, supported by traditional case management.
Develop working relationships with customers and monitor engagement and progress
Provides case management services to a caseload of assigned participants
Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
Travel to business sites, community resource agencies, and itinerant sites
Conduct workshops and other training related services for customers
Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
Follow up with customers to ensure that their needs are met and questions and concerns are resolved
Interact with other team members to provide expertise and assistance in resolving participant issues
Maintain accurate and timely case notes on all customer contacts and document activities
Share information about outreach and engagement efforts with project staff
Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
Perform other duties as may be assigned by leadership
The Ideal Candidate will Possess the Following Additional Education and Experience
High school diploma or GED required
Bachelor's degree from an accredited college or university preferred
Proficient in Microsoft Office products
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Work is constantly performed in an office environment
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.