Sr Specialist - Human Capital (Call Center)

1 month ago
Requisition ID
# of Openings
Job Function
Human Capital/Human Resources
Job Schedule
Regular Full-Time


The Sr. Specialist-Human Capital will perform a variety of functions necessary for the effective management of human resources through all phases of the employee lifecycle, including recruitment, active employment and separation.



  • Perform a wide range of functions associated with recruitment, onboarding, performance management and separations in accordance with Company policies
  • Ensure the integrity of employee data, including performance of regular audits and documentation of appropriate quality control measures
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations
  • Assist employees with inquiries regarding duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
  • Work with management and Corporate resources to develop, maintain and modify compliant job descriptions
  • Provide metrics that enable more effective management of human resources activities, analyze data for trends and prepare reports
  • Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
  • Maintain current knowledge of employment and labor laws, including, but not limited to Equal Employment Opportunity (EEO), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Fair Labor Standards Act (FLSA) and Service Contract Act (SCA)
  • Maintain and update human resources documents, such as organizational charts, directories, or performance evaluation forms
  • Confer with management to develop or implement personnel policies or procedures
  • Perform other duties as may be assigned by executive management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • A Bachelor’s Degree from an accredited college or university in related field, equivalent experience considered in lieu of degree
  • 3 years Human Capital work experience required
  • PHR preferred
  • Knowledge of variety of human capital principles and procedures for recruitment, selection, training, employee relations and compliance
  • Strong analytical skills required. Intermediate knowledge of Excel required
  • Experience with Service Contract Act (SCA) populations preferred
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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