Premium Billing Administrator

1 month ago
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


Responsible for researching and resolving member escalations to include but not limited to bankruptcies, voluntary withdrawals, payment plans, and any necessary adjustments and/or other financial transactions. Ability to follow all department and client policies, procedures, and regulations.


  • Research member issues escalated from the call center prior to contacting member
  • Accurately processes adjustments and/or other financial transactions in accordance with department policies and procedures and MassHealth financial regulations. Fully documents adjustments and submits documentation to adjustment approver according to the department schedule
  • Provides excellent customer service – Outreach members and complete adjustment requests within a 24 hour turnaround time unless awaiting further information from the Client or another outside source
  • Perform special projects and tasks on an as needed basis
  • Perform other duties as assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High School diploma or GED required
  • Bachelor's degree preferred
  • 1-3 years of experience required
  • Strong communication skills
  • Ability to navigate Excel and Word documents
  • Experience working in a Call Center environment
  • Accounting/Financial background and/or education preferred

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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