The Technical Manager will be responsible for all aspects of the project’s IT and telephony environment and reporting.
Oversee application support, network support, database administration, system security, requirement confirmation and definition and system enhancements
Support additional operational and technical staff as required
Oversee OSP technical integration, monitoring and support
Develop and maintain the telephony environment during the implementation and operational phases of the project lifecycle
Work with management staff to develop and uphold policies and procedures related to IT and telephony aspects of project operations
Report on the state of the IT/telephony environment to the project management team
Work with the Project leadership to develop operational and contract reports
Participate in corporate and client meetings to develop, maintain, and modify, when appropriate the IT and telephony environments
Participate with corporate and project management to evaluate, design and implement contract add-ons
Perform other duties as assigned by leadership
The Ideal Candidate will Possess the Following Additional Education and Experience
BA/BS in computer science, MIS, or related technical communications degree required
Minimum five years of relevant experience involving service integration projects or programs of similar size and complexity, their Information Technology Systems and their Telecommunications Systems
Minimum three years experience providing technical oversight for application support, network support, database administration, system security, requirements confirmation and definition, and system enhancements for projects or programs of at least similar size and complexity
Ability to direct and maintain process improvement efforts
Strong interpersonal skills
Ability to build positive relationships among senior management, staff, and client personnel
Attention to detail
Excellent organizational, interpersonal, verbal, and written communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.