SR CSR-Research

4 weeks ago
Requisition ID
# of Openings
Job Function
Customer Service/Support
Job Schedule
Regular Full-Time


The Research Representative manages all paperwork on elevated cases through the enrollment process, including contact with physicians as needed and supporting Research Coordinators in paperwork routing. 


  • Manage all paperwork on elevated cases through the enrollment process, including contact with physicians as needed.
  • Support the Research and Support Coordinators with paperwork routing.
  • Ensures timely determination of daily assignments of elevated cases.
  • Utilizes systems such as HCSIS, SAMS and Access databases.
  • Reports outcomes on an ongoing basis.
  • Educates clients via phone and email to support initiatives.
  • Record all follow-up on the Tracking spreadsheet and the applicant’s record in Harmony.

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High school diploma or GED required; bachelor's degree in Business Management or Social Services is preferred. 
  • Minimum 3 years of related work experience required.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to work as a team member, as well as independently.
  • Ability to maintain confidentiality and security of all information.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
  • Knowledge Medicaid and HCBS Waiver Services is preferred, but not necessary.



EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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