Enrollment & Eligibility Manager

3 weeks ago(1/4/2018 1:47 PM)
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


The Enrollment & Eligibility Manager will be responsible for the daily operations of Enrollment & Eligibility Staff.



  • Maintain updated knowledge of the Enrollment and Eligibility performance requirements as well as corporate and project policies and procedures. Provide assistance and updates to staff regarding these policies and procedures.
  • Provides direction to staff when complaints and appeals are escalated to management level.
  • Responsible for identifying and resolving issues, problems, and concerns with employees.
  • Addresses inadequate quality issues with Supervisory team in relation to reviews and corrections of applications and appeals.
  • Compiles and analyzes weekly statistics and completes daily and weekly reports. 
  • Monitor performance goals and objectives for the Enrollment and Eligibility Staff. 
  • Coaches teams, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff. Monitors and evaluates performance, writes performance appraisals and provides corrective actions as needed.
  • Evaluates the need for training to ensure that staff maintains current knowledge of multiple programs. Provides the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
  • Performs other duties as may be assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree from an accredited college or university is required preferably in a health or social services field preferred
  • 4 years of related experience
  • 3 years of supervisor/ management experience preferred.
  • Experience working with culturally and linguistically diverse, and disadvantaged populations.
  • Call Center environment preferred
  • Working knowledge of healthcare and call center technology
  • Computer literacy; ability to quickly learn new software programs; excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Ability to coach, develop, and mentor team members.
  • Performs other duties as assigned by management.
  • Responsible for adhering to established safety standards
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
  • Work is constantly performed in an office environment


EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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