Enrollment Broker

Job Locations US-PA-Harrisburg
Posted Date 1 month ago(1/9/2018 12:50 PM)
Requisition ID
# of Openings
Job Function
Eligibility & Enrollment
Job Schedule
Regular Full-Time


The Enrollment Broker travels throughout assigned county in Central PA (Dauphin, Perry and Cumberland County) and Philadelphia, working primarily in applicants' places of residence. Conducts intake visits for waiver applicants and acts as a facilitator for the eligibility determination.


  • Travels throughout assigned county, working primarily in applicants' places of residence
  • Conducts intake visits for waiver applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in an HCBS program to the time they are enrolled as participants or are terminated from the intake process
  • Presents and discusses the concept of the waiver programs, and advises applicants of their rights and responsibilities
  • Assists with application submission, including data entry of application information into HCSIS 5. Assists applicants with investigating Medicaid eligibility as needed
  • Assists applicants with selecting Supports Coordinators that best meet their needs, ensuring consumer control is maintained throughout the application process
  • Consults with the Enrollment Nurse for more difficult cases, as needed
  • Initiates the development of the Individual Service Plan and obtains Department approval
  • Assists with developing relationships with community-based organizations, advocates and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in HCBS waiver programs
  • Fosters and maintains relationships with parties serving our mutual consumers, including physicians, County Assistance Offices, providers, nursing homes and rehabilitation facilities
  • Facilitates the efficiency of the application process, ensuring any stalled cases receive extra attention and support
  • Attends regularly scheduled meetings at central Harrisburg office
  • Reports on schedule availability at regular intervals
  • Performs other duties as assigned by management

The Ideal Candidate will Possess the Following Additional Education and Experience

Bachelor's or Associate's degree in human services, and/or relevant years of experience

Experience entering data into automated information systems

Three (3) years of human services or health care experience preferred

Experience managing staff that conduct home visits is preferred

Knowledge of Pennsylvania Home and Community-Based waiver services (HCBS) preferred

Bilingual capabilities preferred, particularly in American Sign Language

Excellent organizational, written and verbal communication skills

Ability to interact courteously and effectively with a variety of audiences, including the disability community; ability to handle pressure and perform multiple tasks

Ability to work independently

Knowledge of local health care networks and providers

Ability to maintain cultural sensitivity

Must be willing to travel to applicants' places of residence throughout assigned region

Occasional evening and weekend hours required

Employment is contingent upon successful clearance of criminal and child abuse background checks and an absence of affiliations with Office of Long-Term Living (OLTL) providers

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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