Technical Operations Manager

Job Locations US-MD-Suitland
Posted Date 3 weeks ago(1/24/2018 2:47 PM)
Requisition ID
# of Openings
Job Function
Information Technology
Job Schedule
Regular Full-Time

Project/Position Introduction

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.


The National Oceanic & Atmospheric Administration’s (NOAA’s) Office of Satellite and Product Operations (OSPO) maintains two primary constellations of environmental satellites: polar orbiting and geostationary satellites.  Polar orbiting Operational Environmental Satellites (POES) missions contain sensors that generally support longer range weather forecasting and climate research.  POES spacecraft are in a low-earth orbit which enables the collection of data from remote ocean areas, never more than six hours old, which fill forecast model gaps in data gathered by conventional methods.  Geostationary Operational Environmental Satellite (GOES) mission provide imagery and soundings in support of short-range warning and “nowcasting”.  GOES spacecraft view of the earth provides for constant monitoring of the atmospheric triggers that forecast such severe weather conditions as tornadoes, flash floods, hurricanes, and hailstorms.  OSPO ingests, processes and distributes environmental data and information received for the POES and GOES satellites to OPSO’s customers. 


The Maximus Satellite Missions Operation and Maintenance Support (SMOMS) contract provides support to OSPO in achieving their mission to manage and direct the operations of NOAA’s GOES and POES satellites; operationally command, control and track NOAA and partnership satellites;  ingest, process and distribute satellite products;  ensure that security, availability, reliability, timeliness and quality requirements are met;  and to operate and maintain additional satellites as required to support the overall NOAA mission to understand and predict changes in climate, weather and coasts. 


The Satellite Operations Control Center Manager is accountable for managing day-to-day activities, planning events, configuration management, training for personnel, and ensuring timely status to the Government. Operational activities include network and system administration management, the ingest, dissemination of satellite data, monitoring and verification of system status and health, configuration, ensuring a secure operational environment, assessment of system performance, and notifications to users.


  • Under general supervision, work to assist in all aspects of field and/or task-level project performance (i.e., technical, contractual, administrative, financial)
  • Supervise personnel involved in operational maintenance support, project activity, IT security, and assign responsibilities to subordinates
  • Oversee the successful completion of all assigned tasks and maintain customer contacts to ensure conformity to contractual obligations 
  • Exercise independent judgment, and a high-level of analytical skill, in solving non-routine technical, administrative, and managerial problems
  • Cover all aspects of field and/or task-level project performance
  • Oversee the quality and timeliness of contractually-required reports and deliverables
  • Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans
  • Work with project and executive leadership to develop performance goals and objectives for the project and staff, and monitors the achievement of those goals
  • Analyze daily, weekly, and monthly reports for performance measurement and efficiencies
  • Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly
  • Facilitate communication on project status, to include applicable corrective and preventive actions to leadership
  • Ensure project budgets and related financial schedules meet corporate requirements
  • Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams
  • Perform other duties as assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's Degree from an accredited college or university required
  • At least ten (10) years of IT supervisory/management experience.
  • At least five (5) years of experience in one of the following: Unix/Linux administration, Windows administration, Network administration
  • Experience managing all aspects of task-level project performance
  • Ability to work on multiple projects simultaneously
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently

Preferred skills:

  • Project Management Professional (PMP) Certification 
  • Experience with the following software: Powershell, SolarWinds, TripWire, SCCM 
  • Prior Government contracting experince

Physical Requirements:

  • Ability to sit for up to 80% of time
  • Ability to reach for or file documents up to 10% of time
  • Work is performed in a fast-paced Information Technology environment
  • Work is performed in an office environment with a low to moderate noise level

Candidates requirements, as per contract requirements:

  • Ability to obtain and maintain a Public Trust Security Clearance
  • United States Citizenship

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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