Administrative Assistant II

Job Locations US-AZ-Phoenix
Posted Date 2 weeks ago(1/31/2018 6:56 PM)
Requisition ID
# of Openings
Job Function
Job Schedule
Regular Full-Time


The Administrator II is responsible for a variety of administrative functions to external and internal partners.


  • Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention
  • Maintains all necessary logs as dictated by standard operations procedures for multiple entities.
  • Provides administrative support in a variety of functions to an individual, team, department or another group in an organization
  • Responds to or routes routine inquiries from external or internal sources with own correspondence or other messaging
  • Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients
  • Type or generate letters and other documents as necessary
  • Assist in the maintenance of the office record and filing systems
  • Retrieve, log, and route correspondence (faxes, email, letters, etc.)
  • Prepare outgoing or log incoming shipments
  • Ensure document control of mail and project correspondence
  • Perform other duties as assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High school diploma or GED required
  • Associate’s degree from an accredited college or university preferred
  • At least two (2) years of direct experience in: a call center environment-answering incoming calls, data entry into case files, general office duties, and analysis of data
  • Proficient in the use of Microsoft Office products
  • Direct experience in human services, preferably case management, including knowledge of TANF, JOBS, SNAP, Veterans Service and Childcare a plus.
  • Excellent organizational, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
  • Work is constantly performed in an office environment

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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