Quality Manager & Training for Operations

Job Locations US-NY-New York
Posted Date 3 weeks ago(2/27/2018 7:30 PM)
Requisition ID
# of Openings
Job Function
Quality Assurance
Job Schedule
Regular Full-Time


Oversees program quality assurance and training activities, which includes managing an effective quality assurance and quality control program that plans for, identifies, monitors and resolves issues.



  1. Oversees program quality assurance, training and fair hearing activities.
  2. Manages an effective quality assurance and quality control program that plans for, identifies, monitors and resolves issues.
  3. Suggests and implements process improvements.
  4. Oversees the generation of analytical and trend reports for presentation to project management.  
  5. Manages the development and maintenance of policies and procedures.
  6. Ensures that Policies and Procedures Manual and related training resources are updated in a synchronized manner.
  7. Oversees the staff and subcontractor personnel training program and evaluates effectiveness; adjusting and modifying training according to program needs.
  8. Fosters positive and collaborative relationships with internal and external contacts.
  9. Provides the Project Manager with updates on all issues regarding quality, training, audit plan and results, as well as policy and procedures.
  10. Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree from an accredited college or university is required
  • Master's degree is preferred, preferably in business administration, public administration, education, or in the fields of research and analytics
  • Three to five years supervisory experience, preferably in a health or social services field
  • Knowledge of quality assurance, process and performance improvement methodologies, industry quality standards (i.e. ISO 9001:2015) and auditing processes, process mapping, knowledge management systems, training tools, research and analytical skills
  • Excellent written and verbal communication skills
  • Ability to interact professionally and effectively with a variety of people
  • Ability to handle pressure and perform multiple tasks
  • Computer literacy


EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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