• Senior Operations Manager

    Job Locations US-DC-Washington
    Posted Date 3 months ago(2/14/2018 3:15 PM)
    Requisition ID
    # of Openings
    Job Function
    Project Manager
    Job Schedule
    Regular Full-Time
  • Overview

    MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.


    The Operations Manager is responsible for managing the service delivery areas of Windows, UNIX, Desktop, Data Services, Messaging, Network Operations and Application Services with 100+ personnel in an IT environment with over 20,000 end-users for a large information technology (IT) contract.  



    • Organize, direct, and manage contract IT Operations & Maintenance (O&M) support functions across the service delivery disciplines. Provide holistic oversight across the enterprise
    • Foster and maintain relationships with Federal Leadership in service delivery areas
    • Interface with service delivery team leadership to measure and monitor team performance, ensure that service delivery exceeds customer expectations
    • Lead the organization as a change agent through an evolving business processes, seek efficiencies and improvements
    • Collect and analyze large amounts of data and prepare presentations and reports
    • Develop detailed plans and execute accordingly, on-time and on-budget
    • Achieve timeliness, efficiency, and cost targets for all deliverables of the contract
    • Ensure overall contract performance, meeting established Operating Level Agreements (OLA), Service Level Agreements (SLA) and deliverables schedule
    • Prepare and maintain the Program Management Plan, Risk Management Plan, Program Status Report
    • Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor's Degree from an accredited college or university in Computer Science, Engineering, Information Systems, Business or related discipline required
    • MBA or Master Degree in Engineering Management, Computer Science, Engineering, Information Systems or related discipline preferred
    • At least fifteen (15) years of experience in increasingly responsible positions in an IT or technology-related field, with the last five (5) years being in project or program management
    • At least five (5) years of experience in two of the following disciplines: distributed network operations centers, and all related operations and maintenance activities; desktop management; enterprise directory services; enterprise messaging infrastructure; enterprise application hosting; systems administration and maintenance; database, web and SharePoint administration and management
    • Experience organizing, directing, and managing contract IT O&M operations support functions and multi-faceted, complex, and inter-related IT projects with a combined scope over 20,000 users and multiple remote sites in WAN/LAN environments
    • Experience maintaining and managing client interface at all levels across multiple client organizations
    • Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items ensuring conformance with program task schedules and costs
    • Experience in overseeing and formulating project management support documents and plans, and assisting federal managers, project managers, and/or project management support staff in coordinating formulation of such documents
    • Demonstrated experience managing simultaneous multiple, large, complex projects and applying Earned Value Management (EVM) principles and reporting methodologies
      Expert-level knowledge of technical contract management and task order management
    • PMP certification required
    • ITIL v3 Foundations certification required
    • ITIL Expert preferred

    Additional Requirements as per Contract/Client:

    • Candidates must have the ability to obtain a Confidential Security Clearance
    • Candidates must be a United States Citizen or Permanent Residency

    Physical Requirements:

    • Work is performed in a general work environment
    • Ability to lift or transport items weighing up to 20 lbs.

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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