Project Health Director Contact Center & Workforce Management

Job Locations US-NC
Posted Date 3 weeks ago(3/1/2018 2:00 PM)
Requisition ID
# of Openings
Job Function
Project Leadership
Job Schedule
Regular Full-Time

Project/Position Introduction

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS is focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.




The Project Director is responsible for the execution of the overall operation of the project, its performance to contract requirements, and MAXIMUS quality and performance.  The Project Director shall report to the Vice President- Health and be responsible for the and execution of operational strategies and tactical plans to meet and exceed client expectations while ensuring compliance and optimizing Contact Center and Workforce Management performance.  Position leads the design, implementation and continuous improvement of operating processes by leveraging technology, engaging a talented workforce and leading change initiatives to meet and exceed operation objectives. 


  • Establishes and maintains relationships with representatives of client agencies, stakeholders, and community organizations to promote and develop MAXIMUS services
  • Represents MAXIMUS and the project in external meetings and forums
  • Develops and maintains comprehensive knowledge of programs, MAXIMUS services, and project operations
  • Oversees the development of proposals and pricing for amendments and new work
  • Identifies new business opportunities
  • Ensures project compliance with all applicable corporate, contract, state and federal requirements and regulations
  • Provides executive management of the project's financial plan and forecast
  • Develops performance goals and objectives for direct reports and monitors the achievement of those goals
  • Other duties as may be assigned by corporate management

The Ideal Candidate will Possess the Following Additional Education and Experience

  • Bachelor's degree from an accredited college or university required
  • At least five years of experience in a senior management position in a health or human services-related field
  • Excellent organizational, written, and verbal communication skills
  • Excellent people management skills
  • Strong client management skills
  • Computer literate and information systems aptitude
  • Strong communicator. Advisory, persuasive abilities, coaching and mentoring
  • Proven ability with operational processes and working with community groups

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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