This key position is for the Health Services Operations projects (Call Centers) operating out of Fort Pierce, Florida. The position can be either located in Fort Pierce, FL or located anywhere (remote) with extensive travel to the Fort Pierce, FL office locations.
Reporting to the Sr. Vice President BPM, the Sr. Manager BPM and Business Analytics designs, oversees the development of strategies to advance the discipline of BPM especially in using a consistent set of process oriented metrics to both measure past performance and guide business planning. The position directly supports strategic and tactical integration and use of BPM across MAXIMUS lines-of-business and ensures that operations and management staff understand the application of BPM principles in operational, i.e., non - technical language. The position works with other staff at every level of the organization soliciting strategic imperatives from senior leaders and executives, and supporting business unit managers as they leverage MAXIMUS best practices in BPM principally in the areas forecasting and staff planning, business process design, and business intelligence. The Sr. Manager BPM and Business Analytics ensures that the disciplines, technologies and best practices in BPM, including process simulation / optimization and statistical analysis are incorporated in the business analytics solutions of BPM best practices for MAXIMUS’ call centers and operational functions. In close collaboration with other functional areas including operations and systems, the position ensures that an optimized and “end – to –end” solution is in place and that the solution drives operational efficiency while maintaining quality in operations through solution standardization (business processes and technology). In addition the position directs the design and implementation of technologies and practices for real – time process monitoring and analysis as well as data warehouses and data marts, ETL processes and other OLAP solutions. The Sr. Manager BPM and Business Analytics works closely with executive, project management and front-line staff in varied locations to ensure that best practices and standards are being appropriately applied and producing the intended results. The position mentors other staff on the proper use of analysis methods, tools, and practices and is responsible for ensuring that complex process models and other documentation are presented to clients and stakeholders in a clear and non-technical manner. The position is expected to travel up to 50% of their time.