*Employment is contingent upon contract award.
The law requires the North Carolina Department of Health and Human Services (Department or DHHS), through the Division of Health Benefits (DHB), to implement a Medicaid managed care program that advances high-value care, improves population health, engages, and supports providers, and establishes a sustainable program with predictable costs. The Department’s goal is to improve the health of all North Carolinians through an innovative, whole-person centered, and well-coordinated system of care, which addresses both medical and non-medical drivers of health. As part of Medicaid managed care, the Department will remain responsible for all aspects of the North Carolina Medicaid and NC Health Choice programs. As directed by the General Assembly, the Department will delegate the direct management of certain health services, including physical health, behavioral health and pharmacy services, and financial risks to entities called Prepaid Health Plans (PHPs).
The outreach manager is responsible for developing and implementing comprehensive communications plans and outreach materials for the Medicaid population, this includes strategies such as the use of websites as well as electronic, social media and outbound call and text campaigns. The outreach manager will work with stakeholders in outreach efforts to disseminate the necessary information to aid enrollees in making informed plan selections and to facilitate the resolution of consumer/provider issues. The Outreach Manager ensures that enrollment specialists have the most up to date information regarding plans and that the system is up to date with the most available plans and provider networks. In addition the Outreach Manager should have a knowledge of existing organizations that serve the North Carolina Medicaid population to execute a comprehensive and cost-effective outreach strategy.