Lead Case Manager

Job Locations US-WI-Milwaukee
Posted Date 1 week ago(3/13/2018 12:38 PM)
Requisition ID
# of Openings
Job Function
Case Management
Job Schedule
Regular Full-Time


The Lead Case Manager is responsible for responding to escalated customer issues and assist customers in the resolution of all complaints.


  • Work with customers to access government-sponsored programs and receive program services  
  • Interact with program participants on a regular, daily basis either in person or via mail  
  • Educate customers on program services and eligibility requirements  
  • Assist customers in a multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services  
  • Work with customers to meet and achieve program goals and maintain program services and eligibility  
  • Assist customers with acquiring services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)  
  • Follow-up with customers to ensure that their needs are met and questions and concerns are resolved 
  • Serve in a lead capacity as needed by coordinating and directing the work of lower level staff, mentoring and advising lower level staff, and handling complex or escalated issues 
  • Perform other duties as assigned  

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High school diploma or GED required
  • Bachelor’s degree from an accredited college or university preferred  
  • At least two (2) years of related experience required
  • Experience with Automated System Support for Employment and Training (ASSET) & Efforts to Outcome System (ETO) preferred
  • Proficient in the use of Microsoft Office products

  • Excellent organizational, written, and verbal communication skills

  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

  • Ability to work as a team member, as well as independently

  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds 
  • Work is constantly performed in an office environment

EEO Statement

EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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