Customer Support Specialist

Job Locations US-MD-Silver Spring
Posted Date 1 week ago(3/13/2018 4:25 PM)
Requisition ID
# of Openings
Job Function
Systems Administration
Job Schedule
Regular Full-Time


MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.


This position is in support of the NMFS Office of Law Enforcement. OLE monitors commercial fishing vessels in United States, Pacific Islands, American Samoa, and Guam. This position supports five regional offices who ensure compliance with the nation’s marine resource laws and take enforcement action when violators disobey the laws.


  • Acts as the primary interface for support services for NMFS OLE Vessel
  • Monitoring System (VMS) vTrack software end users
  • Provide VMS vTrack customer support to all divisional VMS users, fisherman, USCG, science center employees and state enforcement officers
  • Manage VMS vTrack account requests and non-disclosure agreements, and create accounts in accordance with legal and security confidentiality requirements
  • Maintain knowledge of each VMS program vendor’s type-approved units, their specific data flows and satellite coverage, status of type approvals, status of VMS-required fisheries; apply the knowledge to the reimbursement and vTrack registration processes, and communications with industry and the public

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High School Diploma or GED required
  • At least one (1) year of customer service/secretarial/telemarketing experience required
  • Call center experience preferred
  • Ability to speak and read English clearly, professionally and fluently
  • Excellent customer support skills required
  • Ability to manage excel spreadsheets, create word documents, and manage google forms is strongly preferred
  • A passion for protecting our nations living marine resources preferred

Additional Requirements as per Contract/Client:  

  • Have the ability to obtain a Common Access Card (CAC)
  • United States Citizenship

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.