MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The Contact Center Manager is responsible for the daily operation and success of phone tasks in the Contact Center. The Contact Center Manager must be an effective communicator in order to coordinate interaction between other departments. The candidate must be capable of addressing fluctuations in volume by adjusting staffing and schedules.
Additional Requirements as per contract/client: