MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.
The Help Desk Sr. Technician is responsible for Service Desk incidents and requests, telephone calls, email and personnel requests for technical support. This position is a part of our Field Services division and is responsible for onsite support and operation of the Federal Headquarters location and Executive staff residing there. The position demands a very strong business acumen in addition to the technical skillsets.
Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics
Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Perform other duties as assigned by management