MAXIMUS

  • Sr Technician - Help Desk

    Job Locations US-VA-Falls Church
    Posted Date 1 week ago(4/11/2018 12:50 PM)
    Requisition ID
    2018-30756
    # of Openings
    1
    Job Function
    Help Desk
    Job Schedule
    Regular Full-Time
  • Project/Position Introduction

    MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 16,000 employees worldwide.

    Overview

    The Help Desk Sr. Technician is responsible for Service Desk incidents and requests, telephone calls, email and personnel requests for technical support. This position is a part of our Field Services division and is responsible for onsite support and operation of the Federal Headquarters location and Executive staff residing there. The position demands a very strong business acumen in addition to the technical skillsets.

    Responsibilities

    • Identify, research and resolves technical problems
    • Mentor and train other technicians on more complex and/or critical procedures and items
    • Document, track and monitor problems to ensure timely resolution
    • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
    • Promote a very high level of customer satisfaction through proper telephone techniques, and respond with the elevated level of urgency to user problems
    • Correct application issues, solve network and security problems and identify common PC software and hardware problems
    • Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware 
    • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

    • Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics

    • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software

    • Perform other duties as assigned by management

    The Ideal Candidate will Possess the Following Additional Education and Experience

    • Bachelor’s degree from an accredited college or university, preferably in Computer Information Systems, Computer Science, or another related field. Equivalent work experience may be considered in lieu of degree.
    • Minimum 8 years of related work experience required
    • Excellent organizational, written, and verbal communication skills
    • Computer literate and familiar with help desk procedures
    • Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
    • Ability to install and deploy Windows based computers
    • Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
    • Possess working konowledge-experience with Endpoint Management Software (BigFix experience preferred)
    • Strong working knowledge of Command prompt 
    • Knowledge of Internet Explorer software usage and configuration
    • Ability to lift up to 60 pounds required

    EEO Statement

    EEO Statement
    Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you

    A committed and diverse workforce is our most important resource.

    MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

    MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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