MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The Workforce Supervisor serves as an advisory resource and assists contact center management in the development and execution of strategic operations staffing plans. This position is also responsible for evaluating options for supporting new functions/changes to current processes that impact staffing, and prepare cost/benefit or other analysis for various levels of leadership.
Additional Requirements as per contract/client: