MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
A Correspondence Quality Monitor is expected to monitor and evaluate correspondence completed by Correspondence Agents to ensure they are providing responses to inquiries that are accurate, grammatically correct, utilizing proper punctuation and addressing all the borrowers’ questions. A Correspondence Quality Monitor is familiar with all resources available to successfully complete the work as described below.
Additional Requirements as per Contract/Client: