The Training and Outreach Manager is responsible for providing support and subject matter expertise related to training management and compliance as well as overseeing the coordination and participation in community outreach events.
Provides support and subject expertise related to training management and compliance, including an understanding of adult education best practices, industry trends, and governmental requirements.
Maintains responsibility for the management of training and development and delivery, effectively influencing change, improving existing processes, and building strong relationships across the entire organization.
Works with the Call Center Manager and Quality Control Manager to develop targeted training that will support all project staff.
Oversees the coordination and participation in community outreach events, including, but not limited to, enrollment fairs, stakeholder meetings, and other meetings.
Conducts face-to-face outreach and enrollment services with members.
Develops training schedules based on the evaluation of the need for new project staff.
Evaluates the need for training and provides training to all project personnel on an initial and ongoing basis.
Ensures that all project staff are provided with updated knowledge on all policies and procedures and all Wisconsin Medicaid programs.
Raise and address training issues, suggestions and complaints.
Performs other duties as assigned by management.
The Ideal Candidate will Possess the Following Additional Education and Experience
Bachelor's degree from an accredited college or university. Preferred field of study in Business, Management, Health, Social Services or other related field.
At least three (3) years of experience in implementation of training policies and procedures required.
Experience driving change in a growing organization.
Exceptional facilitation skills, and the ability to stand and deliver training as well as coordinate outside resources.
Develop problem-specific training modules.
Knowledge of best practices in instructional design developing instructor-led courses, webinars, workshops and online programs, and utilizing technology-related resources to foster learning.
Excellent organizational, interpersonal, written and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Ability to work independently and to interact successfully with project staff.
Preferred qualifications include Project Management or Learning Certification.
Experience working with community groups and associations conducting outreach events, enrollments fairs and stakeholder meetings
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.