The Post Training Support Supervisor is responsible for the direct supervision of 20-25 newly trained customer service representatives (CSR’s) and two team leads. The Post-Training Support Supervisor’s primary function is to support and coach CSRs to deliver accurate information, assist with problem resolution, create and present post training support learning materials, and meet the needs of members and providers. The Post-Training Support Supervisor plays an integral role in the development and preparation of newly trained CSRs, and is responsible for participating in the recommendation, formulation, and implementation of short- and long-term service strategies to improve service and productivity. The Post-Training Support Supervisor must also be able to adapt to different learning styles and tailor his/her answers and coaching style to the unique needs of each trainee.
Decision Making and Problem Solving:
Passion for service: